D&D Excellence : your Partner for Excellence

D&D brief background – who are we?

Dave Richards and Derek Medhurst have been active users of the Excellence Model since 1993. We specialise in helping organisations to use the EFQM Excellence Model to improve their performance. We have always believed that the way in which we work aligns strongly with the values reflected in the Excellence Model: it is more than just the ‘mechanics’ of the Model, it is about our values and style of working as well.

After four years working as the Business Excellence Unit for a major financial services group, we established the independent D&D in January 2000 and have been privileged to help many organisations, across a range of sectors, to make effective use of the Excellence Model as part of their improvement plans. These include manufacturing, construction, aerospace, transport, financial services, local housing, telecommunications, logistics, information systems and chemicals.

We have worked in large and small organisations in the private, public and voluntary sectors including a number of UK government agencies, eg, Small Business Service in the DTI and the Highways Agency. Although based in Kent in the south east of England, our work has taken us to mainland Europe, Africa, the Middle East and USA.

We have created a series of informative case studies which highlight some of the successful areas of work in which we have been involved. These can be viewed via the D&D Services section and will give you some ideas about how we may be able to help you take matters forward.

Individual Success

In 2003 Derek was one of the first two recipients ever of the Personal Recognition Leadership Award from the European Foundation for Quality Management - the only one from the UK. Read a PDF copy of the article from the EFQM News July 2003.

External News Article

We were delighted to be featured in the April/May2002 issue of UK Excellence Magazine - the official journal of the British Quality Foundation. If you wish to read a general background to us and our work, we have a PDF copy of the UK Excellence article.

Ambassadors of Excellence

We believe that it is important to support the Excellence 'movement' as much as we can: we are Members of the British Quality Foundation and London Excellence. Information about these organisations can be found via our Links page.